Privacy notice
Last updated 11 November 2026.
Who we are
SettlyWay is a website for finding rooms and homes to rent in Malaysia. This notice explains what personal data we collect, why, and your rights under Malaysia's Personal Data Protection Act 2010.
What we collect
- Your account: name, email, password (stored scrambled, never readable), and for landlords a WhatsApp number. Agents also give their REN/REA number and agency.
- Renter profile (optional): job or university, move-in month and budget, if you choose to add them.
- Listings: details, photos and the location of the place. We remove hidden data from photos (like GPS location) when you upload them.
- Activity: which listings a renter contacted, simple counts of page views, and reports about listings.
- Your workplace or campus for travel times is saved in your own browser. Our server uses it only to work out travel times and does not link it to your account.
Why we use it
- To run your account and show listings.
- To connect renters and landlords: when a renter taps "Contact landlord", we open WhatsApp with a message that includes the renter's name and (if filled in) their short profile.
- To show a renter the exact location of a place only after they contact the landlord (unless the landlord chose to show it to everyone).
- To keep SettlyWay safe: stopping spam, scams and abuse.
Who sees what
- Everyone can see listings, the landlord's name and lister type. The exact address is hidden behind a circle about 300 m wide until a renter contacts the landlord.
- A landlord's WhatsApp number is given only to logged-in renters who tap "Contact landlord".
- We use outside services to work out travel times, nearby places and maps (for example OpenStreetMap, OSRM, Geoapify and, if set up, Google). We send them map coordinates, not your name or contact details. For places that only show a circle, we send the circle's middle point, not the exact address.
- We do not sell your personal data.
How long we keep it
We keep your data while your account is open. When you delete your account, your account, listings, photos and enquiries are removed.
Your rights
You can see and correct your details on the "My account" page, and delete your account there at any time. To ask what data we hold about you, or for anything else about your data, contact us at the address below.
Security
Passwords are stored using strong one-way hashing, logins are rate limited, and access to admin tools is restricted. If a data breach happens that is likely to harm you, we will tell you and the Personal Data Protection Commissioner as the law requires.
Contact
Email: hello@settlyway.com